Last Updated: 2026

At JW LensLab, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you use our rental services.

1. Information We Collect

We collect information necessary to process your rentals and ensure the security of our equipment:

• Personal Identity: Name and contact details (email, phone, address).
• Payment Information: We use Stripe to process payments. We do not store your full credit card details on our servers; they are handled securely by Stripe.
• Rental History: Details of the gear you have rented and your booking preferences.

2. How We Use Your Information

We use your data to:

• Process and manage your bookings via Booqable.
• Verify your identity to prevent fraud and equipment loss.
• Process payments and handle security deposit pre-authorizations.
• Communicate important updates regarding your rental (confirmations, reminders, and return receipts).

3. Data Sharing & Third Parties

We never sell your data. We only share information with essential service providers:

• Booqable: Our rental management software that stores your order details.
• Stripe: Our secure payment gateway

4. Data Retention

We keep your personal information only as long as necessary for tax, legal, or business purposes (e.g., maintaining your rental history). Security deposit information is released according to our [Terms & Conditions].

5. Your Rights

You have the right to access, correct, or request the deletion of your personal data. To make a request, please contact us at [email protected].

6. Cookies

Our website uses cookies to keep track of your "cart" and ensure a smooth booking experience. You can disable cookies in your browser settings, though it may affect your ability to book online.