JW LensLab: Rental Terms & Conditions

1. Rental Period & Late Returns

The rental begins at the scheduled pickup time and ends at the scheduled return time.

• Late Fees: Gear returned after the scheduled time will incur a late fee equal to 50% of the daily rate for every 2 hours delayed.
• Extensions: If you need more time, you must request an extension via email at least 4 hours before your return time.

2. Security Deposit & Payments

We use a pre-authorization (temporary hold) on your credit card for all rentals.

• The Hold: This hold is placed 24 hours prior to pickup.
• Release: The hold is released within 48 hours of return, pending a full inspection of the equipment.
• Full Payment: The total rental fee is due at the time of booking to secure your dates.

3. Equipment Condition & Damage

You are receiving professional-grade equipment in peak working condition.

• Inspection: It is your responsibility to inspect the gear at pickup. Any existing damage must be noted immediately.
• Liability: You are responsible for 100% of the repair or replacement cost for any damage, loss, or theft that occurs during your rental period.
• Cleaning Fee: Gear returned with excessive dirt, sand, or sensor smudges will incur a $50 cleaning fee.

4. Cancellation Policy

We understand that production schedules change.

• 72+ Hours Notice: Full refund or store credit.
• 24–72 Hours Notice: 50% refund or full store credit.
• Less than 24 Hours: No refund will be issued.

5. Verification & Identification

To prevent fraud and protect our community:

• A valid government-issued ID matching the name on the credit card used for payment must be presented at pickup.
• We reserve the right to cancel any booking if identity cannot be verified.